I hate Visions as much as I hate pialberta.org but...
Did the "daycare lady" pay the $824?
My guess would be the warranty doesnt cover driver issues much like it wouldnt cover malware issues, only hardware defects etc. If it is determined to be driver issue then its not Vision's responsibility to fix IMO. I know that sounds cruel but...
If she didnt pay the $824 then she was only out the 60ish days for the potential repair. If that is the case you arent going to get anywhere with Visions. I would use this story as simply another definitive reason to never purchase extended warranty any any store.
If she did pay the $824 then contact visions HO via email and if you dont get a satisfactory response, then go to a local consumer reports reporter. Never communicate with companies over the phone, always via Email
Before doing so I personally would check on the "liquid indicator strip" with another repair department to see if it actually exists. The problem with those strips are even a small amount of liquid spilled months before the issue could have caused that strip to show damage. Also there is no guarantee that Visions doesnt use that strip as a scam to get out of warranty claims.
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