He's hooked up his computer to another place and it worked fine though so it has to be somewhere between your cable modem and wherever the upstream switch is.. so the coax running into your house or down the street where it all comes together or something.
That's horrible, they have the technology to find and fix that kind of thing fairly easily, I'm astounded they haven't been able to fix it so far.
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Uncertainty is an uncomfortable position.
But certainty is an absurd one.
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