This is my favorite bit:
Quote:
"I am a little frustrated," said Grace Ford. "There's days where I worked 12 hours, and I still give out $80 of my tips that I've worked all day for to people who sometimes mess up [customers'] food … a customer gets mad, it's me who in the long run suffers from it.
"There's money taken out of my pocket that I worked so hard for, and it just disappears and goes to other people who already make more money than I do."
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Here's the thing...customers tip on the entire service, that means food quality, greeting, busing, clean dishes...so it isn't just your tip. It is everyone's, you are just the one collecting it. The back of house has a motivation not to screw up because a share of the tip is theirs.
The money isn't "taken out of your pocket" because that percentage was never yours to start with. And if someone is getting paid more money than you, they are probably worth more, for any number of reasons. Should your increased salary and tips increase to be even with them now? What is this, communism?