Quote:
Originally Posted by psicodude
I think a lot of posters are missing the bigger picture here. Shaw is essentially replacing a bunch of people with software/AI/automation to improve customer service. So your first point of support contact with Shaw will be with AI and if it can't help you, you will be passed to a human.
This is just the tip of the iceberg coming over the next few years. All large corporations that are required to provide B2C support are exploring this right now. I feel bad for those affected, but get used to it.
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Except that the layoffs don't impact CSR/TSR roles.