Think about it:
If you joined Shaw as an installer or customer rep when you were 20 years old, you now work for 20 years. At age 40 you get a package of about 2 years' salary. But you will be heavily taxed, plus you have another 20-25 years to go before retirement. That's not a golden goose egg at all! It's not like you can go find another phone/internet/cable installer / service rep job just like that tomorrow....
Maybe if you are 55 and have like 30 years of service it might be worthwhile to take an early retirement package...
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