So, here's my plug for doing a lot of your shopping on Wayfair.
I bought a new house in the spring, and got a bunch of furniture from Revolve, EQ3, Home Evolution, and Urban Barn. Also got a dining table made custom by Wheatland Woodwork (and if you're willing to wait, because he has some backlog, that is my number one recommendation).
But doing it that way is pretty expensive, and you can't buy everything at those major stores. Some accents and decor I got at homesense, as well as an end table. But really, Wayfair should be used more. It's actually not really much cheaper, but because it's a website they have a much broader selection and you can find something that really fits what you're doing instead of a compromise. And usually, there are a bunch of reviews to give you some comfort about whether the item is quality. I've bought an area rug, coffee table, bedside tables for my guest room, lamps, and a bookcase from them. But I'll just provide the story about the sideboard I bought. It's this one.
https://www.wayfair.ca/furniture/pdp...-wdmg1779.html
I needed a sideboard cabinet for the space beneath my TV, and that one happened to be the perfect size. It's pretty pricey, though, so I wasn't sure if I wanted to spend that much, especially without having seen it. I noticed it was a bit cheaper somewhere else, so I called them to see if they'd price match. They said normally no, but gave me a discount anyway, which was actually for
more than the price difference. They then went out of their way to get the delivery company to bring it to my door on my schedule. However, when I set it up, I noticed that one of the shelves had broken in shipping. Everything else was fine. So I removed the shelf, and called them up and told them about it. Their customer service is great and quite speedy, and their solution was to offer me $200 back
and send me a replacement shelf for the (relatively minor) inconvenience.
That was obviously more than enough to satisfy me, and I figured the matter was closed. But they assigned someone to it anyway, who got in touch with me to ensure that I was pleased with the resolution. I was. Case closed, right? Not quite - I got an e-mail a week later, saying that the manufacturer of the item doesn't make parts separately, so they wouldn't be able to send the replacement shelf. Ah well - $200 off of a sideboard with a missing shelf is still fair enough, to me. Case closed again, right?
Well, again, no, and this is where their bend-over-backwards-for-customers thing gets utterly ridiculous. Simply because they couldn't order a replacement shelf,
they're sending me a whole other sideboard. That is, another $1500 piece of furniture, for free. I did not ask them to do this. I didn't even know they were doing it until after they shipped it. I called and asked if they expected me to package up the old one and send it back, which would be a hassle. They said no. You get another one for free. After already discounting the original one I bought,
twice.
If you're an internet retailer, that type of behaviour is how you put B&M stores out of business.
So basically, if anyone wants to buy a sideboard from me, I'll have a new in box one sometime in february. I might just keep and put it somewhere else, it though... It's a pretty fantastic piece of furniture.