Quote:
Originally Posted by Swarly
Isn't that exactly what this industry is forcing us to do? That's the entire point, they decided they aren't going to pay their staff enough so they have passed that roll on to us of evaluating and paying their employee based on performance. The good servers make tips, are happy and stay. The bad servers make no tips, feel sadness, and leave.
Anyway, now they are paid a 'living wage', thanks to the NDP. So giving 0% tip for complete crap service is fine. I've been shifting my tipping down, used to give 20% for good service, now I'm at 10% for good service, 8% usually given.
add: don't get me wrong here, I'm not some cheap a-hole who loves screwing servers out of tips and laughing about how they paid for my meal. I eat out a lot and I find 99.9% of servers to be acceptable or better, either they are friendly and it makes up for a couple mistakes. Or maybe they chat less but nail my order and timing. The times I have left zero tip for a server I can count on one hand and still have most my fingers left. My point is we shouldn't be held hostage to pay a 'gratuity' if it was truly horrible service all around. If more people felt comfortable dropping the tip percent right down for bad service then the problem servers would be gone.
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I fundementaly disagree that tips provide any incentive to provide good service. They provide incentive to get good shifts with high volume and cycle people through as quickly as possible. And also upsell on drinks and add ons. Maximizing tips is about maximizing bill total not % tip. Also bad servers get fired by management for being incompetent. It shouldn't be because a lack of tips.
And while business have tried to pass the responsibility onto us I object and just tip based on a flat rate regardless of service. I have no need to exert power over young people people working a tough job.