Quote:
Originally Posted by GGG
You should be taking it up with their manager if it means that much to you. If the guy bagging groceries does a poor job you don't punish him you punish the company. Same with the vast majority of interactions you have. And if the food was bad how is that the servers fault. You only punish them because of the tip out. The management of the restaurant determines the quality of your experience in the way they train and expect their servers to perform.
Using tipping as an evaluation of performance is an awful practice. I'm settling in to a flat rate 8-10% depending on style of restaurant regardless of quality.
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Isn't that exactly what this industry is forcing us to do? That's the entire point, they decided they aren't going to pay their staff enough so they have passed that roll on to us of evaluating and paying their employee based on performance. The good servers make tips, are happy and stay. The bad servers make no tips, feel sadness, and leave.
Anyway, now they are paid a 'living wage', thanks to the NDP. So giving 0% tip for complete crap service is fine. I've been shifting my tipping down, used to give 20% for good service, now I'm at 10% for good service, 8% usually given.
add: don't get me wrong here, I'm not some cheap a-hole who loves screwing servers out of tips and laughing about how they paid for my meal. I eat out a lot and I find 99.9% of servers to be acceptable or better, either they are friendly and it makes up for a couple mistakes. Or maybe they chat less but nail my order and timing. The times I have left zero tip for a server I can count on one hand and still have most my fingers left. My point is we shouldn't be held hostage to pay a 'gratuity' if it was truly horrible service all around. If more people felt comfortable dropping the tip percent right down for bad service then the problem servers would be gone.