Quote:
Originally Posted by Swarly
The way I see it is, if someone truly earned that 0% tip, not just for some minor slight like only bringing 4 instead of 5 ranch sides, but truly sucked at the whole series of it and the food was bad. Well then they deserve zero, they can take it up with their manager and back of the house, this person will quickly realize they are a crap server and move to another vocation freeing up that server spot for someone who isn't crap.
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You should be taking it up with their manager if it means that much to you. If the guy bagging groceries does a poor job you don't punish him you punish the company. Same with the vast majority of interactions you have. And if the food was bad how is that the servers fault. You only punish them because of the tip out. The management of the restaurant determines the quality of your experience in the way they train and expect their servers to perform.
Using tipping as an evaluation of performance is an awful practice. I'm settling in to a flat rate 8-10% depending on style of restaurant regardless of quality.