I liked the segment where they were talking about the 'emotional bank'
They make sure the players know they care about them - celebrating achievements, making sure their family are taken care of at the games, celebrating birthdays etc. so when they need to push the players, they know where they're coming from. Mostly about instilling a good culture in the locker room.
Also with winning games talked about enjoying wins too not just always being on their heels.
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