This is my personal opinion, but I would suggest that you think more before you get shaw's digital phone. My parents have it and I personally hate it and would never get it. This is only my experience... I've never talk to anyone else who has it. But I find there is a noticeable delay when you pick up the ringing phone...if you say "hello" too fast like I often do the person doesn't hear anything and you get a strange "Hello?" from the person calling you.
Also, when the other line goes the phone doesn't just beep, it periodically also makes these indescribable crackling noises.
I also notice that sometimes when I'm calling my house it doesn't ring as fast as it does when you call a normal land line...I've often hung up and redialed because it didn't seem to be connecting.
Also, we have the voice mail and I personally again don't like it... our answering machine picks up if no one is home, but if the 2 lines are being used then it goes to shaw's voicemail. My parents never know when they have a waiting voice mail as it only displays it on the screen of the caller id... which they apparently don't look at. I notice because my phone blinks blue which is very irritating, but none of our other phones have this "voice mail" blinker.
Anyhow, that is my 2 cents. I'd be interested to hear if other people who have shaw's digital phone experience the same thing or maybe we have a bad cable or something like that.