Quote:
Originally Posted by I-Hate-Hulse
Fair enough, I think we can all understand that. But why not double the number of phone lines and get some of the latest Call Management software/hardware to minimize call wait times? Hell, outsource the call center to India! Then tie that in to dispatch for better fleet usage.
At least if you knew a cab was coming in 45 minutes you'd probably hold out.
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I wonder if the operators are spending too much time explaining to callers why they don't have enough drivers.
Call management software would be a good idea.