Quote:
Originally Posted by cKy
Odd. When my father passed 2 years ago, I was on the phone with Telus that night (we knew it was coming) and they absolutely knocked it out of the park with helping. They cancelled the plan (still had a contract, though I can't recall how long it was for) and actually credited my moms account to help her out with stuff for a few months. All in all it was probably a 5 minute conversation.
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I find with companies like this it all comes down to the person on the other end. Sometimes you get someone competent and they will help and give an answer, other times you get an idiot and they will give the wrong answer hoping you just go away.
It has happened many times where I get a crap answer then call back and get someone new who gives an entirely different answer and will help.