Quote:
Originally Posted by Gundo
My mom recently passed away from cancer at the end of July and like most people she had a cell phone. Her iPhone is under contract with Telus, I have contacted Telus and was told that the contract must still be bought out even though she is deceased, it is about half way through the contract term at the moment.
Has anyone experienced this before, is this a normal practice ?
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Sorry for your loss.
When I worked for Telus a decade ago, they usually had people send in the death certificate, and then would waive the cancellation fees. No idea how it is now, but I would tweet Telus and ask them in a public forum what their position is on contracts for people who pass away.