My condolences for you loss. I haven't dealt with this type of situation but to elaborate on the carrier side, the amount owing is strictly for the device. I don't think Telus has anything in fees.
It's a heartless thing to say but from their perspective if the phone was paid for in full or agreed to as part of a 2 year agreement, the cost will of the phone will likely end up being paid for one way or another.
Last edited by Anduril; 10-25-2017 at 09:15 AM.
|