Quote:
Originally Posted by MBates
I made no mention whatsoever of calling the news. Calling a government service provider that has people who help resolve these problems is not in any way the same as calling the news in my opinion.
Will Service Alberta recommend calling the AMA and the tow truck company? They probably will. Based on experience I expect that would be after discussing with the caller what the Fair Trading Act covers and what their rights and protections are under the Act...so that he knows what to ask for and what he's talking about before making those calls.
I never said don't call AMA or the tow company to sort it out. Why do you see knowing what the actual law and rules applying to this situation before calling is something only a 'flapping' idiot would do?
Sorry I find that very strange. It's cliche I suppose but knowledge is power.
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Because starting at step one, you will be talking with an AMA call centre agent.
Maybe you'll get transferred to a manager, which is likely just a call centre agent with a little more experience. If you start talking to a step one person with step five comments, you'll confuse the process and end up sounding like one of those sovereign citizen idiots and getting nowhere. There are going to be some hoops to jump through to get his money back, but you really have to go in order or you are not helping yourself.
A call centre agent will (rightfully) roll their eyes and laugh at you if you start going on about The Fair Trading Act, at which point they're going to be less willing to help you out. I mean, maybe a lawyer could kind of get away with it, but as a layman, I know I would trip up and sound like a moron pretty quickly if I started arguing in terms of acts. I couldn't even define an "act" without Googling it and I would bet OP is in the same boat.
IDK, maybe you're ready with the big guns because you see these issues in your office once they've already escalated. I bet 99% get resolved with my approach long before they hit your desk, though.