Quote:
Originally Posted by fotze
Not having staff there to explain is pretty much the only thing they did wrong and was really stupid as well. They deserve the bad publicity they are getting.
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I think someone alredy brought it up, but if AirTransat was not expecting to have a plane landing in Calgary, why would they have someone there to explain the situation to the passengers. If a plane gets diverted unexpectedly, It may sometimes be impossible for a company to have a rep right there. What is AT supposed to do, have a person at every airport just incase one of their planes gets diverted unexpectedly.
Serioulsy, I think some people have some very unrealistic expectations about how companies are supposed to do business.
It seems to me that this is a realtively common thing to have happen (planes beak down and sometimes there aren't people on hand for the airline to take care of it, so the airport officials have to do the best they can). What makes this situation different is that there happend to be a large number of women on board who think that since they are getting married right away, that the rules should be changed for them.
The fact of the matter is that if you want to have a wedding in Mexico (where evidently there are rules that can make it difficult), you are taking a risk that there could be problems.
It seems AT did their best to help these women, but of course anything short of a new plane immediatly ready would not be good enough. One quote was something like "AT knows the rules about getting married in mexico...." well so did you, and you have to take into account that sometimes (especially in NOVEMBER), that airtravel can be delayed.
It's unfortunate, but they knew the risks, and they took it, and despite the best efforts of AT some of them may get burned. Sure AT is partially at fault as it was their plane, but they have done their best to remedy the situation, these women have to accept some of the responsibility for their choices (personally if i was getting married in Mexico and knew I had to be there 72 hours prior, I'd give myself at least an extra day just in case. Not doing so is just plain stupid).