So they were to be there Sunday, but instead left Monday morning. And this doesn't give them 72 hours how? Sounds like to me, the 72 hour milestone would then pass sometime on thursday afternoon.
So they can still get married, but won't be able to have their beachside wedding probably. You wanted a Mexico wedding, you got it! Only missing one day of their vacation as well.
Quote:
Originally Posted by Mike Oxlong
Bottom line is Air Transat is at fault. They are the ones who should pay for the mistake and make things right with their paying customers.
You can't tell me you wouldn't be ****ed if this happened to you whether you were getting married or not. How badly do you want to spend one of your hard earned vacation days in an Airport when you have been looking forward to the beaches of Mexico?
If they didn't have another plane sitting around waiting perhaps they need to hire WestJet or some other airline to take these people to Mexico. There wasn't even anyone from Air Transat at the Airport to tell them what was going on or when their flight would be taking off again. That is brutal customer service.
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Whether a person is ****ed or not after what happened shouldn't change how the situation is handled. Sure they might be, but the airline is running a business with tight profit margins. They can't afford to bend rules for everyone that is inconvienced by mechanical breakdowns or weather. The fact that Air Transat is even offering to hasten the wedding registering process up surprises me. That's actually going out of their normal processes to do so.
Chartering another aircraft from another company is not an option. It would simply cost too much, and the odds of getting one are slim to nil. I say good on Air Transat for at least offering to help. That right there shows they care. **** happens often and people are late sometimes as a result. I can see someone being mad at Air Transat if AT was able to forsee this mechanical breakdown occuring, but that is not the case.