From Global news last night; the people they talked to weren't upset that the plane had to divert. They were upset that nobody from the airline told them what was happening. They didn't know if another plane was on the way; if they had to stay in Calgary overnight, for 2 nights, or if they should start making other arrangements with other airlines.
Yeah, I've had delays as well when flying. It happens. But the airline has always had a rep there for us to talk to so we can know what is happening.
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