Quote:
Originally Posted by Acey
That's not how it works......
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Yes you are correct in your post, and I understand you can refile airborne etc.
From what I have seen regarding this issue though, they had been selling these routes as nonstop with absolutely no intention of flying them that way.
There are internal emails telling pilots to file then divert enroute. It was basically an established practice.
I think most people can understand when plans change for reasons beyond control but outright lying isn't cool in a customer relationship.