A review of my specific delivery of customer service. There was a genuine error made on our (the restaurants) part. I tried to find a way to fix it, offering her pretty much anything she wanted to come back and give us a second chance. It basically went like this:
"You've had a bad time, that's our fault."
"Yes, it is."
"We will do anything to get you to come back."
"I'm never coming back."
"I mean anything: tonight's free, dinner for two next week free. Gift certificates you can give to family, you name it."
"I'm never coming back."
"Never? You're never, ever coming back? No matter what?"
"No, I'm never coming back."
"Okay, then you're not my customer and that means you're not my problem."
She did not take kindly to that last part.
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