Although this is totally within our rights and the lifetime warranty cost is built into the original price of the item, I always feel embarrassed claiming warranty on an item which has clearly been well used and served its lifespan.
I had luggage which had lifetime warranty through the store Bentley. I had kept the receipt and had it for close to 10 years! It had gone on many trips with me and the zipper started sticking in places and the pull handle mechanism had broke. It was dirty, all scratched up, frayed. Technically I could of probably returned it, but I threw it out instead.
MEC is awesome with this stuff. Same with Costco. Bring it back, and you'll get a refund or they'll try to repair it I think.
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