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Originally Posted by GGG
They will give you a full credit for the bag if you say that this bag did not meet your expectations for durability. They generally don't fix anything.
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They don't do that anymore. They fix everything that can be fixed, and will offer full credit within reason. A broken zipper on a decade-old bag will very likely fall "out of reason" in terms of obtaining a full credit.
This is their updated warranty terms:
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HOW LONG CAN I EXPECT MY STUFF TO LAST?
Members come here for quality and value, but even quality items have a practical lifespan. They will eventually wear out and can be damaged by accident, neglect or misuse, so those things aren’t covered, but can be repaired for a reasonable fee.
We view the spirit of this guarantee in the same way we view the spirit of this co-op: provide good gear, give good advice and deal fairly with one another.
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