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Bigtime · 06-14-2017, 09:50 AM

CATSA's staffing levels have been an issue since day one of the new terminal apparently. The more that complain the better, and gives the airport authority more leverage to go after them to get staffing levels proper for peak times.

I think the Airport Authority does care, if passengers aren't having a good experience they may not choose to fly through YYC next time. A lot of our pax numbers are connecting folks, if the experience suffers they will choose another connection point next time (YVR, YEG, YYZ).

06-14-2017, 09:50 AM	#1457
Bigtime Franchise Player Join Date: Apr 2008 Location: Calgary Exp:	CATSA's staffing levels have been an issue since day one of the new terminal apparently. The more that complain the better, and gives the airport authority more leverage to go after them to get staffing levels proper for peak times. I think the Airport Authority does care, if passengers aren't having a good experience they may not choose to fly through YYC next time. A lot of our pax numbers are connecting folks, if the experience suffers they will choose another connection point next time (YVR, YEG, YYZ). Last edited by Bigtime; 06-14-2017 at 09:56 AM.