When I was ground crew for WestJet, the number of times I've seen near brawls and crying flight attendants over strollers and gate checked bags is ridiculous. It's just now after the dragging incident everybody is immediately filming and sharing it to social media. And yes, even the geriatric Air Canada flight attendants are ready to throw down. Dunno where I'm going with this, except to say that no airline is immune and anybody who thinks their airline of choice has 100% of their employees making good decisions 100% of the time... they're horribly mistaken.
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