On our most recent trip with two toddlers, our flight was delayed for three hours because of weather. We were delayed not only on the ground but we were also in a holding pattern in the air above our destination because of weather. There were countless people who exhibited patience and understanding with us. I'm talking about the flight crew and border agents and those security screening folks. There was one lady at the rental car agency who brought me a dolly/cart in the pouring rain when she saw me try to lug all this gear out of the shuttle bus. Encountered lots of kind people along the way and I am always appreciative. Not making excuses for the AA employee but I think these incidents are rare exceptions.
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