I just received an email from the Flames indicating that I have the option of applying my Playoff credit to my account, or requesting a refund:
Quote:
Thank you for your incredible support this season. Although our playoff run ended more quickly than we had hoped, we had a great 2016-17 season and we couldn't have done it without your support!
Our records indicate that you have a credit for games that were paid for but not played during the 2017 Stanley Cup Playoffs. All credits from unplayed playoff games will be automatically applied to your 2017-18 Flames ticket package, or you can request a refund to the original method of payment.
To obtain a refund, simply click the link below. When you click the link, it will auto-populate a reply email with your request and account number in the subject line. Simply press send and we will process your request!
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They are asking for any request for credit by May 8th- so they may be waiting until then.