Quote:
Originally Posted by I-Hate-Hulse
Personally, I think this erodes their brand of being a "caring airline" even further... Their brand used to be about being an effective refreshing break from the low standards and service from Air Canada, and I think this severely compromises that by bringing a lot of negative connotations to the brand. West Jet continues their slide into a big bad airline...
That happy go lucky "owners care" culture is going to go by the wayside quick when frontline staff get torn a strip over the increasing lack of service and being nickled and dimed over barf bag fees. The "Flight attendants association" won't like this I'm sure...
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Continues to? They are a big airline, act as such, and have for over 10 years now. The only difference between them and Air Canada is that the Airbus is a much more comfortable plane than a Boeing 737 and Air Canada doesn't make holier than thou commercials that high school drops outs eat up hook, line, and sinker and re-post on facebook 100 times so the other dummies on their page can like it and throw a shot at Air Canada. Saying "Air Canada Sucks" is the cool thing for people to do, the same people that fire out the "Toronto Sucks" lines to get a cheap laugh.
There's not a dollar difference in price anymore between Westjet and Air Canada. The only time I will selectively pick Westjet over Air Canada instead of who has the preferential flight times is if I have to deal with Rouge or Jazz, and this new ULCC is taking that away. In fact, that is already mostly been taken away anyways Westjet uses the Q400 now to get to smaller destinations when they always used to use 737s (and marketed as such). It now takes 2 hours 45 minutes to fly from Toronto to Maritime destinations. Used to be around 1 hour 50 minutes.
Westjet is the Tim Horton's of the airline industry to me. #### product that is no different than the other #### product, but for some reason they've been able to build a brand that they are some sort of Canadian right of passage. Air Canada and Westjet both suck, not sure why one is seen as the golden child and the other is considered a monster.