Quote:
Originally Posted by DiracSpike
It's been said on the previous pages by myself and Acey if you bothered to read it. Basically situations arise where airlines have to comandeer seats for their staff to put out fires. Acey gave the example of Alaska having to fly a mechanic in to Edmonton to execute a fix. Guess what, someone got bumped for that, because 1 person losing their seat and getting delayed is better than 100 people. That's the math that airlines have to take into account. When you book with a large airline you're splitting the cost not just with the people on your flight but also the thousands that fly with that carrier everyday. You naturally only care about getting to your destination but the airline has to worry about everyone. It's not like they told this guy at first, "thanks for the money, better luck next time." He would've gotten to the destination for the fare paid plus extra compensation.
|
You can repeat the corporate bull#### line all you want, but it doesn't change the fact that the guy was getting ripped off, and when didn't smile and just take it, he was beaten up.
Splitting the costs with thousands of people or "executing a fix" aren't the customer's problem. If they wanted the seat that badly, pony up a few more bucks.