Quote:
Originally Posted by Sainters7
I guess we have different ideas of what being paid $800 to take another flight a couple hours later would be defined as... Regrettable situation all around obviously, and United looks very bad. I was just disagreeing with the notion we'd all act the way Dao did in the same situation, that's just not in my character to act the way he did.
I would've gotten off, taken the money, and then express my frustration to the airline (not in a snap-show way) and see what else I could get. My calm, but disappointed and persistently-seeking restitution manner usually works for me. Most customer service reps respond well to it because they're so used to dealing with angry, emotional, expletive-laced people and appreciate the change.
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Taken what money? He was only offered flight vouchers which he most likely would have had to use in the next year. That wouldn't have made me very happy either.