Quote:
Originally Posted by Sainters7
I guess we have different ideas of what being paid $800 to take another flight a couple hours later would be defined as... Regrettable situation all around obviously, and United looks very bad. I was just disagreeing with the notion we'd all act the way Dao did in the same situation, that's just not in my character to act the way he did.
I would've gotten off, taken the money, and then express my frustration to the airline (not in a snap-show way) and see what else I could get. My calm, but disappointed and persistently-seeking restitution manner usually works for me. Most customer service reps respond well to it because they're so used to dealing with angry, emotional, expletive-laced people and appreciate the change.
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I think most of us are in the same head space. But I think we'd all like to be the one who finally snapped and did this. Every once in a while a situation comes up where you have to plant yourself philosophically and physically. The proverbial "hill to die on". Tough to judge what those points are for other people. This was one of his. For whatever reason he decided to take a stand (or sit) on this point and said "If you want me to move, you will have to move me."
I have great respect for it. People need to stand up against BS, and what United was doing (and has been doing forever - every United flight I've taken in memory has made this offer to people) was pure BS.