Quote:
Originally Posted by CliffFletcher
If an airline had a policy never to overbook, and it charged 10 per cent more to account for that shortfall, they'd lose out to competitors who overbook and have lower prices. When consumers care only about the lowest price, they get services that have low prices and are lousy in every other way.
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This is the sad truth. If two airlines both fly to the same destination and one is cheaper than the other by 10% the majority of people are going to go with the cheaper option. People like to complain when stuff like this happens but good service is rarely good enough for a business to survive in Canada (to a lesser extent) and the US where we are entitled to paying less for everything than most countries. We expect the best prices and then complain when we feel shortchanged.