If an airline had a policy never to overbook, and it charged 10 per cent more to account for that shortfall, they'd lose out to competitors who overbook and have lower prices. When consumers care only about the lowest price, they get services that have low prices and are lousy in every other way.
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Originally Posted by fotze
If this day gets you riled up, you obviously aren't numb to the disappointment yet to be a real fan.
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