My brother is a transit officer for Calgary Transit and tells me all the time about these issues.
One of them being the chain of command and how everybody scared of their own dam shadow to make decisions when everybody clearly knows the answer.
By the time the request goes to the manager of managers and that person's manager approves the request, than that's what happens. Cluster F**
The same scenario happens during emergency situation's when life and death are at stake. Look at the Calgary Floods of 2013 and the Fort Mac wild fires last year.
In Calgary's case they had all the emergency response people waiting on approval from the Mayor, who happened to be out of town to approve an evacuation. Since Nenshi was out of town, than it went to the acting Mayor or Deputy Mayor who was designated. Thankfully nobody died as a direct result of the floods but we can all agree it was too close for comfort for a lot of people. Flood waters ravaging downtown city streets by the time the evacuation order was given.
In Fort Mac's case, the fire was literally at people's front door-step and people are then looking at evacuating with minutes to spare.
I am not an expert here but sometimes when obvious decisions need to be made it needs to be done quickly.
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