CT is generally reliable, if not stress free.
However, when there is a problem such as this mornings issue, the response is typically terrible.
They just start dumping customers at the train station saying buses will take you the rest of the way, or to the next point. As I said earlier, they seem to have that default plan, they just can't act on it, bring it to fruition. The trains keep bringing people in while there are no buses. Since they don't have people on the ground dealing with the situation, people don't know where to go and Anderson station this morning looked like scenes out of TWD. People just shuffling along, like zombies, following, not really going anywhere in particular. An hour passes and you have hundreds, perhaps in excess of 1,000 people all standing there waiting for those buses that were promised. The plan is fine, the execution SUCKS!
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