Sounds like a transformer on a pole between Heritage and Southland Stations.
Robbob - the garage is right at Anderson, but it being morning rush hour, there are few serviceable buses (there's usually at least some in the garage undergoing maintenance) and only a few drivers kicking around at those times. If it were the tail end of rush hour when many buses would otherwise be going out of service and could just be re-dispatched out, it would be a different story.
It is true that in these situations, communication is key. It is a bit tricky because the service outage is almost always a fluid and dynamic situation - no one knows just how quickly the fire (or collision, or medical emergency or train breakdown, etc.) will be cleared, and some time has to pass before you know the scale of the problem and if it's going to be 20 minutes or 2 hours. That being said, I totally agree that a message with an almost-worst-case timeline of "within an hour" like Southside suggested would be good.
Girlysports - the best situation really is to get people to the first in-service station and then shuttle buses. The long waits and masses of people certainly isn't ideal but it's a much higher-order of transit being crippled and being forced to use a much lower capacity band-aid. It is what it is. There's stations in between Somerset and Anderson that some people will need to use and there aren't just buses waiting at every station for an LRT operator to hop into, abandoning their train on the tracks, and drive at the drop of a hat.
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