Quote:
Originally Posted by 8sPOT
Even the illegal stuff of increasing credit limits without consent. That's all you hear when in banking is sales and goals and targets. When a client comes in you're already thinking of how to make sure they get that new VISA or put them in a certain mutual fund. I found it so uncomfortable and slimy I quit and never looked back.
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This was my experience too and around the same time period.
The funny/scary thing is that the illegal stuff isn't even a new phenomenon. Back around 2001 I called my bank (telephone banking) to see about an increase to my student line of credit. I was told that I would have to go into a branch for that. That was fine and left it at that and planned to make a meeting. A couple weeks later I got a credit card in the mail and documents from my bank that I had been approved for overdraft and it had been added to my account. I didn't apply for any of this. I didn't consent to a credit check and yet it was done, likely because this telephone rep needed to sell some stuff... I called and made a complaint and they were supposed to pull the call logs on this. I never did hear back and didn't pursue it myself as I was young and didn't care. I cancelled the card and had to go into the branch to get rid of the overdraft. This was the bank I ended up working for and did a search on my profile and there was my complaint log, sitting as "unresolved"...
In my experience the banks go out of their way to preach "needs based selling" and do teach sales techniques based on this but they also do what they can to look the other way or pretend that illegal practices aren't happening and refuse to acknoweldge that it is partly a product of the outrageous sales targets they put on their staff.