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Bigtime · 03-01-2017, 09:50 AM

I finally had a chance to try the terminal a couple of weeks ago going down the PHX with the family.

We were leaving at a non-peak time (departure 5:45) so when we arrived bag drop, security, and customs was little to no lines. So I can't speak to those when it is busy.

Airside I had no issues with the set up, we hung out in the central area, grabbed an early supper with the kids and they spent most time playing in that kids area. Was watching the central screens to see when our gate would be announced, and as promised it popped up at the set time (also got a notification via the WestJet App). However from this point on someone not familiar with the Call to Gate system could have missed the flight. The info screens never updated to say "Boarding" or "Head to Gate", we casually walked over about 30 minutes prior to departure and sure enough the flight was already boarding.

Such a key part of the whole Call to Gate system has to work, if they can't even get that figured out this many months in I don't know what to say.

03-01-2017, 09:50 AM	#1372
Bigtime Franchise Player Join Date: Apr 2008 Location: Calgary Exp:	I finally had a chance to try the terminal a couple of weeks ago going down the PHX with the family. We were leaving at a non-peak time (departure 5:45) so when we arrived bag drop, security, and customs was little to no lines. So I can't speak to those when it is busy. Airside I had no issues with the set up, we hung out in the central area, grabbed an early supper with the kids and they spent most time playing in that kids area. Was watching the central screens to see when our gate would be announced, and as promised it popped up at the set time (also got a notification via the WestJet App). However from this point on someone not familiar with the Call to Gate system could have missed the flight. The info screens never updated to say "Boarding" or "Head to Gate", we casually walked over about 30 minutes prior to departure and sure enough the flight was already boarding. Such a key part of the whole Call to Gate system has to work, if they can't even get that figured out this many months in I don't know what to say. Last edited by Bigtime; 03-01-2017 at 09:52 AM.