I know some people who have some inside information as well, and yeah there's more to this story (at least the original complainant).
I think "Joe's" attitude is some of the problem, but it is VERY hard to eliminate that sentiment when many of the issues first-responders are facing are "invisible" mental illnesses and stressors. Not everyone gets "broken" by the job, and a lot of the old-school mentality is that you must be weak or something wrong with you if it gets to you.
These people do a very difficult job, and it is too much for some. Are we to throw them away and discard them after years of service? No I don't think that is right. But at the same time, I think people have to be honest with themselves and if it's not a career for them (things can change even after years of service), and they can't fit into the mold of what is required, then the mold doesn't need to change: they need to find a new profession. If there isn't a non-public facing role for you in the force, then you should find something in private industry that suits you better. MANY people do this.
Policing isn't a sales job where you can change your hours to fit your life and there is only a call when you make one. Policing is a constant, stressful job, and it's not for everyone (whether they think it is or not).
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REDVAN!
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