[Bring_Back_Shantz]

Originally Posted by bagofpucks

Just wanted to share some frustration around Sears and their misleading appliance warranties. We bought five appliances there five years ago and was sold on the warranties by the salesperson. He said that you would get the full warranty amount back on a gift card if you did not use the warranty. Well, it turns out that's not entirely true. Instead of a gift card you get coupons that you have to spend double the amount to get your warranty amount back. So, if you had a warranty for $100 you'd have to spend $200 to get the $100 back. That doesn't sound so bad until you realize the coupons have a ton of restrictions on them like no electronics or travel purchases and have to be used in 90 days. The worst part for us was that all the stores in Calgary appear to be near the end, so there were hardly any items we were interested in.

Sears has gotten some bad press about this recently, but it appears some salespeople are still selling the warranties with misinformation. Frankly, I'm sure they'll be out of business soon, so this won't be an issue anyways. Just a heads up for people anyways!

Perhaps you should show them the documents you signed that say you get the full value in gift cards if it goes unused.

You've got to have that right? Surely you wouldn't come complain about something you could very easily verify before shelling out your money right?