Quote:
Originally Posted by CroFlames
Why am I not surprised that they think nothing is wrong?
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People will say that those with Nexus should man up or not complain, etc. But it seriously made a huge difference. I was flying over the holidays and literally bypassed a line 150 people deep. I gave up my time/money to join the trusted traveler program, and for them to just brush it under the rug like this and say "they've streamlined the preboard process", really shows they don't give a crap. It literally would take one hour to figure out how to create a separate line.
I'm in Edmonton a lot and may seriously go out of my way to book flights through YEG simply due to YYC's lack of complete basic adaptability.