Pedestrian crossing. Before they added the second crossing at 9th, it used to take under a minute when you hit the button. Now it takes twice that, and a lot of people give up waiting and just J-walk. So my complaint was to put the timing back to how it was, becuase they have made it less convenient, and less safe. It also sucks when it is -25, and their is no traffic going by. Their response about traffic exceeding green times indicates it is a canned response, because my complaint had nothing to do with traffic not being able to get through on a green light.
It's basically a continued bungling of the crossing, whereby every decision they make just causes more problems.
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