Quote:
Originally Posted by Madman
Been with Telus for 17 years and after speaking with 2 people in the Business Rententions dept, they can only offer me the standard $200 off a phone (which anyone gets), and an additional $5 off per month. Just talked to a random CSR not in retentions and he offered me more than actual Retentions did - but still not very much in reality.
Talked to Rogers yesterday and they seemed eager, (obviously), to have me move my 2 lines over to them and offered me what I think are decent deals on new phones and rate plans.
It sucks that all my loyalty to Telus gets me nothing.
Am I making a mistake thinking of switching sides?
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If you are happy with the service and do truly want to stay then the one other thing I would recommend is mentioning that you are thinking of cancelling two lines on either facebook or twitter as well - sometimes the social media team will get you with the right department.
Also Im guessing you were in Business retentions because it's a business line - I'm surprised they didn't have better offers since they tend to be quite eager to try and keep customers.