Funny. I had my own great London Drugs experience today. Got a photo developed via their online system and went in to pick it up after work but they accidentally had someone else's pics in my envelope. I was in a rush because it was for a gift I had to give immediately afterwards and it was like the biggest issue that possibly could have occurred for them. The manager came right over and got a reprint done in about 4 minutes. All for a freakin $1 transaction. In return they got about $100 of cosmetics sales for the wife while we waited.
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