[Ace]

This is inspired by the Truman Homes thread.

I bought a TV from London Drugs in May because they were clearing out some models and got a smoking deal. We wanted to add a TV, but since we didn't 'need' this and life has been mega busy this sat unopened in my basement until I finally got around to buying a good mount.

Fast Forward to last weekend and I finally install a mount and hook up this TV, we powered it on and the screen behind the glass is cracked!

I contacted Samsung right away and they said: well if you had told us within 48 hours of purchase we would have replaced this for you. They suggested I go back to London Drugs. At this point I'm basically expecting to be on my own and have the store state their return policy and bla bla bla. Even Costco I'm assuming would have refused any help, and on top of that even though I purchased this on a card with damage protection, that had expired.

So I contact London Drugs online, they get back to me and say the store manager will call, he calls me and we set a time to bring the TV in. They exchanged this without any hassle at all, let me decide on what model to go with (didn't carry this one anymore), and were apologetic along the way. Just the complete opposite experience than I was expecting, and the kind of Customer Service we use to expect in the 'olden days'

Great Job London Drugs, just a perfect pleasant experience! On top of that all, since the exchange price was different, the manager searched all the competitors to make sure it wasn't cheaper elsewhere. [emoji1303][emoji1303]