Not sure if this was mentioned earlier, I think another major problem is the dispatch system and that being one of the only way to get cab. You will see lots of cabs inbound on a busy night with their lights on but you cannot get through to anyone at the dispatch whether calling directly or #taxi. If the calgary taxi commision somehow created an app similar to uber where you could hail one, track where it is and see the arrival eta, the rider experience will be vastly improved.
Also, I thought i heard it was technically illegal to hail a cab on a street outside of a taxi zone? if that's true, that needs to go too. Although that creates another issue of stupid cab drivers stopping randomly everywhere blocking traffic more than they already do.
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