Quote:
Originally Posted by FurnaceFace
This is admittedly a bit anecdotal however we frequent a small dive resort in Honduras where everyone has arrived via a US carrier (pretty much everyone but us are from the US). Being a small resort you hear about everyone's travel experience. Every trip there seems to be someone who had a bad travel experience and almost exclusively it's someone on Delta. Lost bags, late arrival, or on our last trip there half of a dive club didn't make it because Delta just up and cancelled a connecting flight and the people couldn't get there. No alternate was arranged/offered. While we've had our share of delays on United we've never had experiences like we routinely hear about on Delta.
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This happened to us on the way back from Orlando with US Air. The return flight was supposed to go Orlando-Denver-Calgary. When we checked in we found out it changed to Orlando-Charlotte-Denver-Calgary. That sucked with an extra layover but whatever. We got our boarding passes for each flight and moved on.
When we got to Denver we could not find the flight to Calgary on the boards so we checked at the desk and were told that this flight does not exist and there is no history of it. I showed her our boarding passes and said well then why do we have these. Just got a blank stare in return. At this time it was about 7:00PM and we were tired. She told us that another flight was just canceled and they are putting everyone up in a hotel for the night. She said to blend in with the group and get a hotel. I really had no idea what to say at that point so I went to the office where they were giving out hotels and explained what happened. After half an hour of explaining it she agreed to give us a hotel and get us on a flight at 6:00 AM back to Calgary.
We got to the hotel at about 10:30, got a couple hours of sleep before we got to head back to the airport for the flight. During this time we could not get our luggage as it was in storage. I fully expected to not see them again when we got to Calgary but they made it as well. I found out later that they arrived the night before somehow.