Quote:
Originally Posted by Clarkey
I don't want to be a Debbie Downer but I feel this social media blitz is unwarranted for the relatively minimal non-warranty damage that occurred. It sucks but you are SOL by the letter of the law. To maintain PR, most other bottom line focused companies would have caved after the social media campaign, but I don't think you are entitled to it by any means. As a homeowner stuff breaks down and that's on you to fix it (or pay someone else to). It sucks but such is life, I had to throw a flat screen in the dumpster a few years back because it pooched itself a couple months past the warranty. I could have probably squawked and got a replacement but the warranty was up so fair's fair.
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...man, talk about a beaten down consumer right here.
You did well in the video, and I'm now personally aware of Truman Homes - and knowing the kind of rubbish work they have done with their builds, I will be avoiding them.
Consumer awareness is important.