Quote:
Originally Posted by Clarkey
I don't want to be a Debbie Downer but I feel this social media blitz is unwarranted for the relatively minimal non-warranty damage that occurred. It sucks but you are SOL by the letter of the law. To maintain PR, most other bottom line focused companies would have caved after the social media campaign, but I don't think you are entitled to it by any means. As a homeowner stuff breaks down and that's on you to fix it (or pay someone else to). It sucks but such is life, I had to throw a flat screen in the dumpster a few years back because it pooched itself a couple months past the warranty. I could have probably squawked and got a replacement but the warranty was up so fair's fair.
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I'd argue this by saying the Sink did not give out simply from "wear and tear" but it was obviously improperly installed. There is no way that this is not a case of a negligent install which should I need to take this to court, Im quite confident a judge would agree. You don't get to wipe your hands clean of negligence simply cause you decided to slap a one year warranty on it. Especially when you confirmed a two year warranty in the condo documents.
Also the damage is far from minimal, my entire floor outside of the bedrooms and bathrooms has to be replaced and their could be more severe damage under it. We're talking tens of thousands of dollars here.
On top of that they deleted their review page to try and bury this and purposely avoided answering the warranty coverage question. Not okay.
Anyways, thanks for the support guys. Ill be making a new and final reddit thread sometime soon updating everything that happened and one more thing I plan on doing which should hopefully be just as impactful.