Quote:
Originally Posted by Cecil Terwilliger
What's funny about this is that even if it isn't their fault (which it is) and even if the initial person you spoke to couldn't do much without escalating the issue (which is no doubt true) and even if your new home warranty is expired (which it obviously is), someone at Truman could and should have reached out and tried to answer your questions and help you with this.
To instantly lay blame back on you with their flippant comment that it was your fault is ridiculous. Man even if they'd have investigated and said sorry Polak we checked our records and our NHW home inspector signed off that the sink was installed to code (no idea if this is a thing, just using an example scenario) and as such we will have to refer you back to your insurance company as this is an act of god or wear and tear, not negligence, I'd at least kind of understand. Although a sink should not just collapse due to wear and tear so even that would be weak.
What a bunch of dinks.
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No kidding. I'm guessing there will be some "Customer Service Basics in the 21st Century" pamphlets handed around the Truman offices sometime soon.
If the guy had just been polite on the phone, we'd probably never have heard of this. It certainly wouldn't be approaching 9,000 views (31 people viewing at the moment I started typing) and wouldn't potentially end up on the news.
I too am in the market for a new home. It's a nerve-racking, complicated decision, but if there's one positive to take from this mess, one option has been ruled out.